Terms & Conditions

Terms & Conditions

Last updated: 4 July 2026, 11:00 hrs Indian Standard Time (Asia/Kolkata).

These Terms & Conditions are a binding agreement between you and Jungleciti Hospitality India Private Limited (“JHIPL”) for use of the Jungleciti House Kaziranga website, direct booking channels, hotel services, hospitality support, safari assistance, transport assistance, packages, restaurant-related information and other services offered or arranged by JHIPL. By using this website, making an enquiry, making a booking, checking in, using the property or requesting any service, you agree to these Terms together with the Booking Policy, Cancellation Policy, Refund Policy, Privacy Policy and Hotel Policy.

1. Eligibility and authority to book

• The person making the booking confirms that they are legally competent to contract and are authorised to book on behalf of all guests in the booking.
• The booking party is responsible for ensuring that all guests read and comply with the applicable policies.
• Guests must provide accurate information. False identity, false guest count, false age/nationality details, invalid payment information or misuse of booking systems may result in refusal of service, cancellation without refund and legal action.

2. Nature of services

JHIPL provides or arranges hospitality services including accommodation, guest support, room service where available, restaurant-related information, safari assistance, transport assistance, custom itinerary support and other travel-related arrangements. Some services are supplied directly by JHIPL, while others may be supplied by independent operators, government authorities, contractors, lessees, transport providers, safari operators, guides, OTAs, payment gateways or high-season procurement partners.

3. Booking contract and precedence

The booking contract includes the rate plan, booking page, package terms, confirmation voucher, payment terms, cancellation/refund policy, check-in requirements and these Terms. In case of conflict, the specific booking page, rate plan, package or written confirmation for that booking shall prevail over general website wording. OTA bookings are additionally governed by the OTA’s terms and system rules.

4. Prices, taxes and payment

• Prices may vary by date, demand, room category, package, guest count, meal plan, channel, taxes and availability.
• Guests must pay all room charges, taxes, deposits, extra-person charges, meal charges, transport/safari/service charges, damage charges and incidentals when due.
• Payment may be collected by JHIPL, payment gateways, banks, booking engines, OTAs or travel partners depending on the booking channel.
• A booking is confirmed only when payment/guarantee and written confirmation requirements are completed as per the rate plan or booking channel.

5. Check-in, identity proof and local compliance

All guests must comply with check-in requirements and produce valid government-recognised identification. Foreign nationals must produce passport, visa and any other legally required documents. JHIPL may collect, copy, scan, record or submit guest information to local authorities, police, tourism bodies, immigration/foreigner registration systems or other authorities where required. Refusal or failure to provide required documents may result in denial of check-in without refund.

6. Guest conduct and right to refuse service

JHIPL may refuse entry, remove a guest, terminate stay, cancel services or call authorities if a guest engages in or is suspected of engaging in:

• unruly, abusive, threatening, violent, discriminatory, harassing or unsafe behaviour;
• illegal activity, drug use, prostitution, trafficking, weapons possession, gambling where unlawful, public nuisance or breach of law;
• damage to property, theft, vandalism, misuse of room or common areas, unauthorised parties or loud disturbance;
• non-payment, payment fraud, chargeback abuse, false documents or identity mismatch;
• breach of smoking, pet, visitor, occupancy, safety, wildlife, restaurant, alcohol, fire, noise, hygiene or hotel rules.

Where stay is denied or terminated for such reasons, JHIPL may retain amounts paid, recover additional losses and report the matter to competent authorities.

7. Property damage, loss and recovery

Guests are responsible for damage, breakage, stains, missing items, deep cleaning, misuse, loss or destruction caused by themselves, accompanying guests, visitors, children, staff/agents brought by them or pets where unauthorised. JHIPL may charge repair cost, replacement cost, cleaning charge, loss-of-use charge, administrative cost, legal cost and applicable taxes. JHIPL may deduct such amounts from deposits, refunds, coupons, cards on file where lawfully permitted, or recover them through legal means.

8. Visitor, occupancy and room-use rules

Only registered guests may occupy rooms. Visitors may be restricted for safety, security, licensing, local authority and operational reasons. Rooms must not be used for unlawful activity, commercial photography, meetings, events, parties, filming, interviews, public gatherings or resale without written permission. Maximum occupancy, extra-bed rules, child policy and meal inclusions are controlled by the booking terms and hotel policy.

9. Safari, transport, restaurant, package and third-party services

Safari operations, park permits, river activities, transport, guide services, high-season procurement, restaurant items, outsourced events and third-party services may be subject to availability, weather, government rules, operator rules, safety decisions, timing changes and independent supplier terms. JHIPL may assist with arrangements but does not control government authorities, national park rules, independent operators, OTAs, airlines, railways, roads, weather, wildlife sightings, traffic, political disruption or supplier acts/omissions.

10. Wildlife, safety and travel risk

Kaziranga is a wildlife and nature destination. Travel may involve roads, forest areas, weather changes, insects, wildlife movement, river/park conditions and other natural risks. Guests must follow staff, guide, driver, park authority and safety instructions. Wildlife sightings are never guaranteed. JHIPL is not liable for failure to sight animals, park closure, route change, timing change or restrictions imposed by authorities or safety conditions.

11. Cancellations, refunds and amendments

Cancellations are governed by the Cancellation Policy and the specific booking terms. Refunds are governed by the Refund Policy and the booking-specific refund rules. Cancellation requests for direct bookings must be made only by email to [email protected]. OTA bookings must be amended or cancelled through the OTA unless the OTA permits direct hotel handling.

12. Privacy and data handling

Personal data is handled according to the Privacy Policy. OTA bookings, OTA-held customer data, OTA-held card data, payment gateway/card network data and third-party account data are controlled by the respective OTA, gateway, bank or platform. JHIPL may share data with authorities, service providers, operators and contractors as described in the Privacy Policy when required for booking, service delivery, legal compliance or safety.

13. Intellectual property and website use

All website text, photographs, videos, logos, designs, layouts, code, trade names and brand assets are owned by JHIPL or their respective owners. You may not copy, scrape, reproduce, sell, misrepresent, frame, alter, impersonate, use for competitor listings, create fake booking pages or use JHIPL content in a misleading or unlawful manner without written permission.

14. Website information and availability

JHIPL attempts to keep website information accurate, but rates, availability, amenities, photos, menus, services, policies, taxes, routes, park rules and third-party services may change without notice. Website access may be interrupted for maintenance, hosting issues, cyber events, connectivity problems, browser issues or causes beyond JHIPL’s control.

15. Third-party links and platforms

The website may link to OTAs, booking engines, guest portals, maps, social media, payment gateways, restaurant menus, travel partners and other external services. Such third parties operate under their own terms, privacy policies, fees, refund rules and security controls. JHIPL is not responsible for third-party websites, platform errors, data collection, payment authentication, card storage, account security or marketing practices.

16. Limitation of liability

To the maximum extent permitted by law, JHIPL shall not be liable for indirect, incidental, consequential, punitive, special or exemplary damages, loss of profit, loss of opportunity, travel disruption, third-party failure, OTA/platform error, payment gateway delay, supplier cancellation, authority closure, weather impact, wildlife non-sighting, loss of data, loss of personal belongings not deposited with the hotel or events beyond reasonable control. JHIPL’s direct liability, if any, shall not exceed the amount actually received by JHIPL for the disputed booking/service, except where law does not permit such limitation.

17. Indemnity

You agree to indemnify and hold harmless JHIPL, its directors, employees, representatives, contractors and service partners from claims, losses, liabilities, penalties, damages, costs and expenses arising from your breach of these Terms, inaccurate information, unlawful conduct, property damage, unpaid dues, misuse of services, violation of law, third-party claim caused by your actions or breach of booking/hotel policies.

18. Force majeure

JHIPL is not responsible for delay, cancellation, non-performance or change in service caused by events beyond reasonable control, including flood, fire, storm, earthquake, epidemic, pandemic, wildlife movement, government order, park closure, transport disruption, strike, civil unrest, war, terrorism, supplier failure, power failure, internet failure, bank/payment failure or similar events. Remedies, if any, will be determined by the booking terms, law and actual recoverability from suppliers.

19. Evidence, communications and electronic records

Emails, booking records, payment references, OTA vouchers, logs, CCTV/security records where available, invoices, call notes, WhatsApp/chat records if produced, website logs and electronic records may be used as evidence to establish booking terms, guest instructions, cancellation timing, damages, disputes, payment status and service delivery, subject to applicable law.

20. Changes, severability and no waiver

JHIPL may update website policies from time to time. If any provision is held invalid, the remaining provisions shall continue to operate. Failure by JHIPL to enforce any provision on one occasion does not waive the right to enforce it later. Any exception, waiver or goodwill gesture must be in writing and applies only to that specific case.

21. Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to non-waivable statutory rights and mandatory legal forums, all disputes arising out of or relating to this website, direct bookings, hotel services, cancellations, refunds, guest conduct, property damage, data handling controlled by JHIPL or any transaction with JHIPL shall be subject to the exclusive jurisdiction of the competent courts and forums at Nagaon, Assam, India.