Hotel Policy

Hotel Policy

Last updated: 4 July 2026, 11:00 hrs Indian Standard Time (Asia/Kolkata)

These Hotel Policies apply to every guest, visitor, invitee, tour leader, corporate traveller, group member, agent-assisted traveller and any person entering or using Jungleciti House Kaziranga, its rooms, restaurant, common areas, garden, parking, transfer desk, booking channels, online systems or related services. Jungleciti House Kaziranga is operated by Jungleciti Hospitality India Private Limited (“JHIPL”, “Jungleciti”, “the Hotel”, “we”, “our” or “us”). By making a booking, checking in, using the property, entering the premises, allowing another person to use the booking, or accepting any hotel service, the guest agrees to this Hotel Policy along with the Booking Policy, Check-in Policy, Cancellation Policy, Refund Policy, Privacy Policy and Terms & Conditions.

This policy is intended to maintain legal compliance, guest safety, staff safety, property security, wildlife-sensitive operations near Kaziranga National Park, fair business practice and a peaceful hospitality environment. It is to be read subject to applicable Indian law, mandatory consumer protections, lawful directions of government authorities and any specific terms displayed on the booking page or confirmation voucher.

1. Scope, priority and binding effect

• This Hotel Policy applies to direct bookings, website bookings, walk-in bookings, group bookings, corporate bookings, call-centre bookings, travel-agent bookings and bookings made through online travel agencies or other third-party platforms.
• If a rate plan, package, booking page, voucher, OTA rule or written confirmation contains stricter or more specific terms, that specific term will apply to that booking.
• OTA and third-party platform bookings are also governed by the relevant OTA or platform terms. JHIPL does not control the OTA’s customer-data handling, card-data storage, cancellation workflow, refund mode, dispute tools, vouchers, commissions, partner dashboards or promotional rules.
• Where there is a conflict between operational hotel rules and a legal requirement or government direction, the legal requirement or government direction will prevail.

2. Standard check-in and check-out rules

• Standard check-in time is 15:00 hrs IST and standard check-out time is 12:00 hrs IST, unless a different written time is stated in the confirmed booking.
• Early check-in and late check-out are subject to availability, prior approval and applicable charges. Requesting early check-in or late check-out does not create an entitlement unless confirmed in writing by the Hotel.
• Rooms may be released only after the registered guest completes identification, payment, deposit, security, guest-register and statutory formalities.
• The Hotel may allocate any room within the booked category or a substantially similar/higher category depending on operational requirements. Specific room numbers, floors, view types or bed configurations are subject to availability unless expressly guaranteed in writing.
• Guests must vacate the room and settle all dues by the check-out time. Delayed vacation of the room may attract additional day-use, half-day or full-day charges, and may affect another guest’s reservation.

3. Identity verification, guest registration and statutory reporting

• Every adult guest must present a valid, original, government-issued photo identity document at check-in. The Hotel may refuse photocopies, screenshots, expired IDs, visibly altered IDs, mismatched IDs, unverifiable IDs or documents that do not satisfy statutory, security or property requirements.
• Indian guests may be asked to provide acceptable government-issued identification such as passport, voter ID, driving licence or other valid government ID accepted by the Hotel. PAN cards may be refused at the Hotel’s discretion where they are insufficient for address or stay verification.
• Foreign nationals, OCI cardholders and other international guests must present original passport, visa/e-visa, OCI card where applicable, arrival details and any other document required for statutory accommodation reporting. The Hotel may collect details required for Form C / C Form, local police, FRRO/FRO, Bureau of Immigration, immigration or other lawful reporting processes.
• Guest information and copies of documents may be retained or submitted as required by applicable laws, police directions, immigration rules, tourism regulations, tax records, accounting obligations, dispute records and the Hotel’s Privacy Policy.
• Documents, passport details, ID proofs or guest information submitted to local authorities, FRRO/FRO, police, immigration, forest, tourism or other government authorities are thereafter subject to the processes, retention schedules and security practices of those authorities and are not under the control of JHIPL.
• Refusal to provide valid ID, refusal to sign required declarations, providing false information, impersonation, use of someone else’s booking without authority or mismatch between booking and guest identity may result in denial of check-in, cancellation of stay, police intimation and forfeiture of charges as per the booking terms and applicable law.

4. Foreigners Arrival Report: C Form / Form C submission in Assam

• For every foreign national, including OCI cardholders and any other category of international guest for whom reporting is required, the Hotel must comply with the applicable foreigner-arrival reporting requirements prescribed by Indian immigration law, the Bureau of Immigration/FRRO/FRO system and directions of local authorities in Assam.
• C Form Submission for Foreigners Arrival in Assam is mandatory where required by competent authorities. The Hotel will not treat foreigner check-in as complete until the required C Form / Form C, Guest Registration Card and identity-verification formalities are completed to the Hotel's satisfaction.
• At check-in, front office staff may collect passport details, visa/e-visa details, OCI details where applicable, arrival date, nationality, permanent address, local address, next destination, stay dates, purpose of visit and other information required for the C Form / Form C submission and guest-registration process.
• The front office staff will generate or auto-generate a C Form / Form C for foreigner arrival reporting through the Hotel’s authorised accommodation-provider system or approved internal compliance process. The generated C Form may contain a barcode, system reference number, QR code, form number or other electronic identifier.
• The foreign guest is required to carefully review the C Form details and sign the generated C Form with barcode/system reference in addition to the Guest Registration Card, declaration forms, passport/visa verification records and any other document reasonably required for check-in and lawful reporting.
• Submission of the C Form / Form C for foreign guests is mandatory as per applicable Indian immigration requirements and directions of competent local authorities in Assam. A guest’s refusal to provide required information, refusal to sign the generated C Form, delayed cooperation, false declaration, mismatch in passport/visa details or inability to complete statutory reporting may result in denial of check-in, cancellation of stay, removal from the property, intimation to local authorities and treatment under the applicable booking, cancellation and refund terms.
• JHIPL may retain a copy or log of the generated C Form, barcode reference, Guest Registration Card, passport/visa verification record and related communications for audit, safety, legal defence, immigration compliance, police/authority correspondence, dispute resolution and statutory record-keeping purposes in accordance with the Privacy Policy and applicable Indian regulations.
• Once C Form details, passport/visa documents, guest records or related information are submitted to the FRRO/FRO, Bureau of Immigration, local police, immigration authority, tourism authority, forest authority or any competent local authority in Assam, the processing, security, retention and disposal of those authority-held records are controlled by the receiving authority and are not under the direct control of JHIPL.

5. Check-in denial measures and right to refuse service

JHIPL follows a safety-first, documented and non-discriminatory approach to check-in denial. The Hotel does not refuse service on unlawful discriminatory grounds. However, the Hotel may deny check-in, cancel the stay, restrict access, require a guest to leave or refuse service where there is a legitimate safety, legal, payment, operational, booking, fraud-prevention or guest-conduct reason.

Check-in or continued stay may be denied in any of the following situations, without limitation:

• Failure to produce valid original ID or required statutory documents.
• Foreign guest documentation, visa status, C Form / Form C with barcode, Guest Registration Card, FRRO/FRO/local authority requirements or immigration reporting requirements cannot be completed.
• Booking is unconfirmed, cancelled, unpaid, reversed, disputed, suspected to be fraudulent, obtained through misuse of vouchers, subject to chargeback risk or not visible in the Hotel’s confirmed inventory.
• The guest refuses to pay the applicable tariff, taxes, security deposit, meal/package charges, extra-person charges, incidental deposit, pending dues or other charges required before check-in.
• The guest appears intoxicated, aggressive, threatening, abusive, disorderly, unsafe, violent, harassing, medically unsafe for self/others, or likely to disturb other guests, staff, property or the local community.
• The guest attempts to exceed permitted room occupancy, bring unregistered visitors into rooms, conduct unauthorised parties/events, misuse rooms for commercial activity, or use the premises for unlawful or immoral purposes.
• Suspected possession, use, supply or concealment of narcotics, illegal substances, illegal liquor, firearms, ammunition, explosives, weapons, hazardous material, wildlife products, banned items or any article prohibited by law or by Hotel policy.
• Guest behaviour suggests trafficking, exploitation, prostitution, gambling, cyber fraud, identity misuse, stalking, domestic violence, child-safety risk, public-order risk or any conduct that the Hotel reasonably believes may require police or authority intervention.
• Guest refuses reasonable security screening, baggage verification at entry, vehicle checks, register entry, CCTV-covered entry procedures or other reasonable safety procedures.
• The guest has previous unpaid dues, previous damage history, prior removal from the property, repeated no-show/chargeback misuse, blacklisting for safety reasons, or has been restricted by JHIPL or a law enforcement agency.
• Rooms are unavailable due to force majeure, emergency maintenance, safety risk, government order, road closure, flood, wildlife restriction, fire, power/water failure, natural disaster, civil disturbance, strike, epidemic/public health direction, or any other situation beyond reasonable control.
• The guest’s stay would violate applicable law, court order, government direction, tourism/forest regulation, police instruction, immigration requirement, licensing condition or public safety restriction.

Where denial is caused by the guest’s default, misconduct, false information, refusal of statutory compliance, security risk or breach of policy, cancellation/refund treatment will follow the applicable booking, cancellation and refund rules and may result in forfeiture. Where denial is caused solely by the Hotel’s operational inability and the guest is not at fault, the Hotel will follow the applicable refund, credit, relocation or alternate-arrangement policy, subject to availability and law.

6. Procedure followed for denial, restriction or removal

• The Hotel may record the reason for denial or removal in its internal incident register and may preserve CCTV, booking records, payment records, photographs, witness statements, staff notes or digital logs.
• The Hotel may ask the guest to wait in a public area, leave the premises, settle dues, provide documents, reduce occupancy, remove prohibited items, stop prohibited conduct or cooperate with police/security.
• Where necessary, the Hotel may contact local police, ambulance, immigration, fire services, forest authorities, tourism authorities, payment partners, OTA partners or other lawful authorities.
• The Hotel may refuse to hand over keys, suspend room access cards, restrict entry to common areas, stop restaurant service, cancel transfers/safari assistance, deactivate Wi-Fi or pause non-essential services where required for safety, payment recovery or policy enforcement.
• For eviction after check-in, the guest must leave the property within the time communicated by the Hotel. Failure to leave may result in police assistance, additional charges and legal proceedings.

7. Guest conduct and peaceful enjoyment

• Guests must behave respectfully towards staff, other guests, neighbours, local communities, vendors, drivers, guides and government officials.
• Abuse, harassment, threats, intimidation, bullying, stalking, hate speech, discriminatory conduct, sexual harassment, verbal aggression, physical aggression, public nuisance or behaviour causing fear or discomfort is prohibited.
• Quiet hours are generally from 22:00 hrs to 07:00 hrs. Loud music, shouting, corridor noise, room parties, vehicle horn misuse, amplified sound and disturbance to wildlife-sensitive surroundings may lead to warning, fines, service denial or eviction.
• Guests are responsible for the behaviour of children, visitors, drivers, tour leaders, assistants, staff hired by them and all persons who enter the property through their booking or invitation.

8. Occupancy, registered guests and visitors

• Only registered guests are permitted to stay overnight. Each room has a maximum occupancy determined by room category, law, safety rules and booking terms.
• Extra persons, children, drivers, guides or assistants must be declared and are subject to availability, ID verification and applicable charges.
• Visitors may be permitted only in designated public areas or as approved by the Hotel. Visitors may be denied room access or asked to provide ID and register details.
• Unauthorised overnight visitors, undisclosed persons or occupancy beyond room limits may result in additional charges, denial of stay, cancellation or eviction.

9. Minors and child-safety rules

• Minors must be accompanied by a parent, legal guardian or authorised adult, unless the Hotel has accepted a written lawful authorisation in advance.
• The Hotel may refuse check-in where a minor’s stay appears unsafe, unauthorised, inadequately supervised or inconsistent with law or child-protection standards.
• Parents/guardians are responsible for minors at all times, including in rooms, balconies, stairs, restaurant areas, garden areas, parking areas, water bodies, vehicles and safari/transfer assembly areas.
• Any suspected child-safety risk, exploitation, trafficking, abuse or unlawful activity may be reported to the appropriate authorities.

10. Payment, deposits and dues

• All room charges, package charges, taxes, meals, transfers, safari assistance, extras, damages, incidentals, deposits and penalties must be paid as required by the Hotel and the booking terms.
• The Hotel may require full or partial advance payment, payment authentication, card verification, UPI confirmation, gateway confirmation, deposit or credit-card pre-authorisation before check-in or during the stay.
• Unpaid dues may result in suspension of services, denial of check-in, refusal of further extensions, delayed checkout clearance, legal recovery and reporting to booking partners where applicable.
• Chargebacks, reversed payments, failed payments, fraudulent transactions or disputed payments do not extinguish the guest’s obligation to pay for services received, losses caused or charges contractually due.

11. Damage, missing items and recovery

• Guests are responsible for damage, breakage, stains, burns, lost keys/cards, missing items, misuse of equipment, abnormal cleaning, blocked drains, linen damage, towel damage, mattress damage, furniture damage, electronics damage, bathroom fitting damage, garden/property damage, vehicle/parking damage and any loss caused by themselves, visitors, children, invitees or group members.
• The Hotel may recover reasonable costs of repair, replacement, special cleaning, pest treatment, sanitation, odour removal, logistics, downtime, room blockage, labour, taxes, legal costs and administrative expenses.
• Where an item is part of a charge list, inventory sheet, room-compendium schedule or displayed damage schedule, that schedule may be used as evidence of replacement or recovery value.
• Intentional damage, theft, tampering, violence, vandalism, illegal activity or refusal to pay for damage may be reported to police and pursued through civil or criminal remedies.
• Groups, tour leaders, companies and organisers may be held jointly and severally responsible for loss or damage caused by any member of their group, subject to the booking arrangement and applicable law.

12. Prohibited items and activities

• Firearms, ammunition, explosives, firecrackers, illegal knives, hazardous chemicals, narcotics, banned drugs, wildlife products, inflammable liquids, illegal liquor, stolen goods and any item prohibited by law are not permitted.
• Candles, incense, open flames, portable cooking equipment, electric heaters, high-load devices, hookah, barbeque equipment and similar fire-risk items are prohibited inside rooms unless specifically authorised in writing by the Hotel.
• Drones, professional filming equipment, commercial photography, live streaming, event shoots, influencer shoots, press shoots or use of the property image/name for commercial purposes require prior written permission.
• Guests must not tamper with CCTV, smoke detectors, fire extinguishers, electrical panels, routers, locks, safes, plumbing, access-control systems or safety equipment.

13. Smoking, alcohol and substance policy

• Jungleciti House Kaziranga is a non-smoking property except in areas specifically designated by the Hotel. Smoking, vaping or use of hookah inside rooms, bathrooms, balconies where restricted, corridors or common enclosed spaces is prohibited.
• Violation may attract cleaning charges, fabric/linen replacement charges, odour removal charges, room downtime charges, fire-alarm response charges and eviction without refund where the breach is serious.
• Alcohol consumption, if permitted, must comply with applicable law, age limits, licensing restrictions and public-order requirements. Drunken, unsafe, aggressive or nuisance behaviour may result in denial of service or eviction.
• Illegal drugs or banned substances are strictly prohibited and may be reported to authorities.

14. Food, restaurant, outside food and allergies

• Outside food and beverages may be restricted or refused for hygiene, safety, pest-control, licensing, religious/cultural sensitivity, guest-safety and operational reasons.
• Guests with allergies, dietary restrictions or medical food requirements must inform the Hotel in advance and again at the restaurant before ordering. The Hotel will make reasonable efforts but cannot guarantee a completely allergen-free environment.
• Cooking inside rooms, reheating through unauthorised equipment, storing perishable food improperly or disposing food waste outside designated bins is prohibited.
• Restaurant timings, room-service availability, menu items and package meal inclusions may change due to season, staffing, supply, licensing, weather, local restrictions or operational reasons.

15. Safari, transfers, guides and third-party services

• JHIPL may assist with safari coordination, local transfers, airport transfers, outstation transfers, guides, cultural visits, river rides, adventure activities, high-season procurements or other travel services. Such services may be provided by independent operators, contractors, vendors, government-authorised channels or third-party suppliers.
• Where JHIPL contracts, leases, procures or arranges independent companies or operators for services not directly offered by Jungleciti, or for high-season procurement, limited customer information may be shared with such providers only as necessary to deliver the requested service, comply with law, coordinate logistics or protect safety.
• Third-party service timings, vehicle quality, driver conduct, permits, safari zone allocation, government fees, route restrictions, wildlife sightings, weather delays, park closures and authority decisions are outside JHIPL’s exclusive control.
• Guests must follow forest department, park, guide, driver, vehicle, boating, safety and local authority instructions. JHIPL is not responsible for denial or cancellation caused by guest non-compliance with third-party or government rules.

16. Wildlife-sensitive and environmental conduct

• The Hotel is located in a wildlife-sensitive region near Kaziranga National Park. Guests must not feed animals, tease animals, litter, pluck plants, disturb birds, use loud sound outdoors, approach wildlife, purchase wildlife products or support illegal wildlife trade.
• Plastic waste, food waste, cigarette butts, bottles and sanitary waste must be disposed of only in designated bins.
• Guests must respect local communities, roads, villages, tea-garden surroundings, river areas and wildlife corridors.

17. Safety, security screening and room access

• CCTV may operate in public and security-sensitive areas for safety, incident management, legal compliance and property protection. CCTV is not placed in private guest bathrooms or private changing areas.
• The Hotel may conduct reasonable entry screening, vehicle checks, baggage checks with consent, visitor verification and security questioning where needed for safety or legal compliance. Refusal may lead to denial of entry or service.
• Hotel staff, maintenance staff, housekeeping, security or management may enter a room after reasonable notice for housekeeping, maintenance, repairs, pest control, inspection, emergency, safety risk, suspected policy breach, suspected illegal activity, water/electrical leak, fire alarm, non-response from guest, unpaid dues or other legitimate operational need.
• In emergencies or suspected danger to life, property or law compliance, the Hotel may enter without prior notice and may involve police, medical services, fire services or other authorities.

18. Health, medical emergencies and guest fitness

• Guests are responsible for assessing their fitness for travel, safaris, transfers, stairs, outdoor areas, weather conditions and activities.
• The Hotel is not a hospital or medical facility. In emergencies, the Hotel may contact local medical services, ambulance, police, family contacts or authorities. Medical costs, transport costs and related expenses are the guest’s responsibility unless otherwise required by law.
• Where a communicable disease risk, public health order, quarantine rule or immediate safety concern exists, the Hotel may follow government instructions, restrict access, deny check-in or require medical clearance as permitted by law.

19. Accessibility and special assistance

• Guests requiring accessibility support, mobility assistance, medical storage, special bedding, dietary assistance or room-location preference should inform the Hotel before booking or as early as possible.
• The Hotel will make reasonable operational efforts subject to building structure, terrain, availability, safety and law. Certain areas may have stairs, uneven surfaces, outdoor pathways, weather exposure or wildlife-area limitations.
• Service animals or assistance animals, where legally required and properly documented, will be assessed in accordance with applicable law, property safety, guest-safety and hygiene requirements. Pets are otherwise not permitted unless expressly approved in writing.

20. Internet, utilities and service interruptions

• Wi-Fi, electricity, hot water, television, air-conditioning, heating, lift/access equipment if any, mobile network, payment gateways and other utilities may be affected by weather, terrain, provider outages, power cuts, maintenance, government restrictions or force majeure.
• The Hotel will make reasonable efforts to restore services but does not guarantee uninterrupted internet, mobile signal, power, hot water or digital services at all times.
• Guests must not misuse Wi-Fi for illegal downloads, hacking, fraud, harassment, offensive activity, bulk messaging, unlawful streaming, cybercrime or any activity prohibited by law.

21. Parking, vehicles and driver conduct

• Parking, if available, is at the guest’s own risk and subject to space, instructions, security checks and local traffic conditions.
• The Hotel is not responsible for loss from or damage to vehicles unless caused by proven wilful misconduct of the Hotel as determined by law.
• Drivers, tour operators and transport providers engaged by guests must follow Hotel instructions, parking rules, quiet hours, safety rules and local traffic laws.

22. Valuables, lost and found

• Guests are responsible for valuables, cash, jewellery, documents, electronics, passports, tickets, medicines and personal belongings.
• Use of in-room lockers or safety facilities, where available, is recommended. The Hotel’s liability for valuables is limited to the extent permitted by law and does not extend to unattended items, unlocked rooms, open vehicles or property left in public areas.
• Lost-and-found items may be retained for a reasonable period and then disposed of, donated, handed to authorities or handled as per Hotel procedure. Perishable, unsafe, illegal or unhygienic items may be disposed of immediately.
• Return courier, packing, insurance and logistics costs are the guest’s responsibility.

23. Booking changes, cancellations, refunds and no-show

• Every booking may have a different cancellation and refund policy depending on date, season, room category, package, offer, OTA rule, group rule, payment mode and rate plan. Guests must check the booking page and confirmation voucher before completing payment.
• Hotel-policy enforcement does not override the Cancellation Policy, Refund Policy or Booking Policy. Refunds, if any, are processed according to the applicable booking type, cancellation window, payment channel and refund rules.
• Where a refund is approved, it may be processed as a coupon/credit/voucher reusable for a future booking or to the original mode of payment, depending on the booking type, payment channel, rate plan, OTA rule and Hotel approval.
• OTA bookings must be cancelled or modified through the OTA channel unless the Hotel expressly agrees otherwise. OTA refund timelines, card refunds, coupons, wallet credits and payment reversals are not fully controlled by JHIPL.

24. Events, commercial use and gatherings

• Rooms and common areas are for lodging and ordinary hospitality use only unless an event, meeting, shoot or commercial use has been approved in writing.
• Unauthorised parties, ticketed events, product launches, promotional shoots, influencer activities, loud gatherings, religious/political gatherings, gambling or commercial operations are prohibited.
• The Hotel may impose deposits, security, noise restrictions, guest-list controls, timing restrictions and damage undertakings for approved events.

25. Staff dignity and anti-harassment standard

• JHIPL maintains a zero-tolerance approach to harassment, intimidation, discrimination, assault, sexual harassment, threats, stalking or abuse directed at staff, contractors, drivers, guides, vendors or other guests.
• Guests must not demand staff personal contact details, enter staff areas, obstruct staff duties, make inappropriate comments, film staff without legitimate reason, or pressure staff to break law or policy.
• Serious conduct may result in immediate eviction, blacklisting, police complaint and legal action.

26. Legal compliance and cooperation with authorities

• Guests must comply with Indian law, Assam state rules, local police directions, tourism/forest regulations, tax and payment rules, immigration/FRRO requirements, public health orders, fire-safety instructions and Hotel safety procedures.
• The Hotel may disclose relevant guest information, CCTV, booking records, documents, incident reports or payment records to government authorities where required by law, lawful order, safety requirement or legal defence.
• The Hotel may refuse to assist with any request that appears illegal, unsafe, fraudulent, exploitative or contrary to government rules.

27. Force majeure, operational disruption and alternative arrangements

JHIPL will not be liable for failure or delay caused by events beyond its reasonable control, including flood, earthquake, landslide, storm, wildlife movement, park closure, road closure, bandh, strike, epidemic, pandemic, government order, war, civil unrest, terrorism, fire, utility outage, supplier failure, cyber incident, payment gateway outage, transport disruption, aviation disruption, medical emergency, accident, labour shortage or other force majeure events.

In such cases, the Hotel may modify services, change room allocation, delay check-in, cancel ancillary services, offer credits/coupons where applicable, reschedule bookings, arrange third-party assistance where available, or cancel the booking in accordance with the applicable booking and refund policy.

28. Liability limitation and indemnity

• To the maximum extent permitted by applicable law, JHIPL is not liable for indirect, incidental, consequential, punitive or remote losses, including loss of profit, loss of enjoyment, missed safari, missed flight, missed meeting, loss due to weather, OTA errors, third-party service failure, force majeure or guest non-compliance.
• Guests agree to indemnify JHIPL, its directors, officers, employees, contractors and affiliates against losses, claims, penalties, damages, legal costs or authority actions arising from the guest’s breach of policy, unlawful conduct, false information, damage, injury caused to others, misuse of services or third-party claims caused by the guest.
• Nothing in this policy excludes liability that cannot be excluded under applicable law.

29. Complaints, records and resolution

• Guests should report service issues promptly during the stay so that the Hotel has a reasonable opportunity to resolve them.
• Formal complaints should be sent by email to [email protected] with booking reference, stay dates, guest name, phone number, photographs, bills and a clear description of the issue.
• The Hotel may verify complaints using CCTV, system logs, staff reports, invoices, room records, maintenance reports, guest communications and third-party records.
• False, abusive, defamatory, extortionate or bad-faith complaints may be rejected and may be acted upon legally.

30. Governing law and jurisdiction

This Hotel Policy is governed by the laws of India. Subject to mandatory consumer-forum rights and any non-excludable statutory remedies, the courts and competent authorities at Nagaon, Assam, India shall have exclusive jurisdiction over disputes arising from or connected with this Hotel Policy, the stay, the booking, the property, hotel services or JHIPL’s relationship with the guest.

31. Severability, updates and interpretation

• If any part of this Hotel Policy is held invalid, unlawful or unenforceable, the remaining parts will continue to apply to the fullest extent permitted by law.
• JHIPL may update this Hotel Policy from time to time for legal, operational, safety, seasonal or business reasons. The version published on the official website or communicated at the time of booking/stay will apply as relevant.
• Headings are for convenience and do not limit the meaning of any clause. Singular includes plural and references to guests include visitors, invitees, group members and persons using the booking.

32. Contact

For policy clarification, written requests or guest assistance, contact Jungleciti Hospitality India Private Limited at [email protected] or call +91 8045687007. Guests should include the booking reference, full name, travel dates and the specific issue for faster assistance.