Reservation and Booking Refund Policy

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At Jungleciti Hospitality India Pvt. Ltd. (JHIPL), we strive to provide a seamless booking experience for our guests. This Refund Policy outlines the terms and conditions related to refunds for reservations made via our website and through third-party platforms (Online Travel Agents - OTAs).

By making a reservation, you agree to the terms outlined in this Refund Policy.

• Standard Refunds: Any refund requests for bookings made through our official website or directly with the hotel are processed within 14 working days from the date of approval. The refund will be credited back to the original method of payment used at the time of booking. Please note that the time it takes for the refund to appear in your account may vary depending on the processing time of your bank or payment provider.
• International Credit Cards: For refunds processed to international credit cards, please allow 30 to 45 working days for the refund to reflect in your original mode of payment. The timeline depends on the policies and procedures of the international banks and payment processors.
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• If you have made your reservation through an Online Travel Agent (OTA) such as Booking.com, Expedia, or other third-party platforms, refunds will be governed by the terms and conditions set forth by the respective OTA. These platforms typically have their own refund policies, including cancellation deadlines, service charges, and other applicable terms.
  Please refer to the OTA's specific refund policy for detailed information on refund eligibility, processing times, and any additional fees. In cases of a dispute or clarification regarding an OTA booking, you may need to contact the OTA's customer support team directly.
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• Refund eligibility for cancellations depends on the specific cancellation policy associated with your booking. Please refer to the terms and conditions at the time of booking for details on whether your reservation qualifies for a refund or any applicable cancellation charges.
• Cancellation Charges: In case a refund is applicable, cancellation charges (if any) will be deducted as per the booking terms, and the remaining balance will be refunded to the original payment method. The cancellation charges vary depending on the booking channel and time of cancellation.
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Refunds will be processed to the same payment method used for the original booking. If the original payment method is no longer valid or cannot process the refund, we may contact you to discuss alternative options.

Please note that certain bookings, particularly those marked as Non-Refundable, may not be eligible for any refund under any circumstances. This includes bookings made during peak seasons, promotional offers, or as part of special packages where specific terms apply. Please check the booking terms before confirming your reservation.

• All refunds are subject to approval based on the cancellation policy applicable to your specific booking.
• For any assistance or queries regarding refunds, please reach out to our customer support team at grc@jhipl.com
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Jungleciti Hospitality India Pvt. Ltd. reserves the right to update, modify, or change the terms of this Refund Policy at any time. Any such changes will be posted on our website, and the new policy will apply to all future bookings and reservations.

By making a reservation with us, you confirm your understanding and acceptance of the terms outlined in this Reservation and Booking Refund Policy.