Cancellation Policy

Cancellation Policy

Last updated: 4 July 2026, 11:00 hrs Indian Standard Time (Asia/Kolkata).

This Cancellation Policy applies to bookings for Jungleciti House Kaziranga and related services handled by Jungleciti Hospitality India Private Limited (“JHIPL”). It must be read with the Booking Policy, Refund Policy, Hotel Policy, Terms & Conditions and the specific cancellation terms displayed on the booking page, rate plan, package page, OTA voucher, payment link or written confirmation.

1. Specific booking terms prevail

Every booking may have a different cancellation rule. The cancellation policy shown on the booking page, official reservation engine, rate plan, package, promotion, voucher or written confirmation is part of the booking contract and shall prevail over this general policy in case of conflict. Guests must read the cancellation terms before making payment.

2. Mandatory cancellation request process

Cancellation requests for direct or official website bookings are accepted only by email to [email protected]. Cancellation requests made only by phone call, verbal message, social media, WhatsApp, third-party chat, travel agent message or walk-in instruction are not valid unless JHIPL confirms the cancellation by email.

The cancellation email must include:

• guest name used for booking;
• booking reference or payment reference;
• check-in and check-out dates;
• room category/package/service booked;
• registered phone number and email ID;
• reason for cancellation;
• supporting documents if cancellation is requested for medical, travel disruption, government restriction or other exceptional reasons;
• refund preference where the booking allows a choice between coupon/credit and original mode of payment.

The effective cancellation time is the date and time at which the email is received by JHIPL’s mail server in Indian Standard Time, unless JHIPL expressly confirms a different effective time in writing.

3. Direct and official website bookings

• Refundable, partially refundable, non-refundable and date-change-only bookings are governed by the rate plan and booking page displayed at the time of booking.
• Promotional, discounted, advance-purchase, package-specific, group, event, festival, high-season and special-inventory bookings may be fully non-refundable or subject to strict deductions.
• Bookings cancelled within the restricted cancellation window shown on the booking page may attract one-night charge, percentage-based charge, full-stay charge or another deduction stated in the booking terms.
• Taxes, payment gateway charges, bank fees, convenience fees, currency-conversion charges, OTA charges, card network charges and third-party service charges may be non-refundable unless the booking terms or law require otherwise.

4. OTA and travel-partner bookings

Bookings made through online travel agencies, travel agents, booking marketplaces, corporate travel tools or other partner platforms are controlled by the relevant OTA/partner terms. JHIPL cannot directly cancel, amend, refund or override OTA bookings unless the OTA system, partner agreement or applicable law permits it. Guests must request cancellation through the same OTA or travel partner used to make the booking. OTA-collected customer data, card data, phone number, email ID, cancellation history, payment details and refund processing are maintained at the OTA’s end and are not under JHIPL’s direct control.

5. Safari, transport and third-party services

Safari permits, national-park services, jeep/gypsy bookings, elephant safari assistance where available, river dolphin rides, airport transfers, outstation transport, guides, cultural programmes, outsourced food/event services, high-season procurement and other third-party components may have separate cancellation rules imposed by government authorities, operators, suppliers or independent contractors. Once such components are booked, the supplier’s cancellation rule, permit rule or authority rule applies. JHIPL may not be able to cancel or refund such components if the operator or authority has marked them non-refundable.

6. Peak season, high demand periods and special dates

Bookings during December, January, long weekends, public holidays, festival dates, wildlife season peaks, year-end periods, event dates, group blocks and other high-demand periods are generally non-refundable unless the booking page expressly states otherwise. High-season procurement, inventory blocking, pre-paid supplier commitments and staffing arrangements may cause full or substantial cancellation charges.

7. No-show, late arrival and early departure

• A booking is treated as a no-show if the guest does not arrive on the scheduled check-in date and does not obtain written confirmation of amendment from JHIPL.
• No-shows are generally non-refundable and may result in cancellation of the remaining stay.
• Late arrival, delayed travel, missed flight/train, illness, weather, traffic, park closure, personal emergency or change in plan does not automatically create a refund right unless the specific booking policy allows it.
• Early departure or unused nights/services after check-in are generally non-refundable.

8. Date changes, amendments and name changes

Date change, room-category change, guest-count change, name change, package change, meal-plan change or service amendment is subject to availability, rate difference, supplier approval and written confirmation from JHIPL. Amendment approval is not the same as cancellation approval. A non-refundable booking may remain non-refundable even if JHIPL allows a one-time date change or credit at its discretion.

9. Force majeure and government restrictions

Flood, extreme weather, epidemic, government order, park closure, road closure, strike, civil disturbance, war, natural disaster, power/telecom breakdown, supplier failure, authority direction or other events beyond reasonable control may affect bookings and services. In such cases JHIPL may, depending on the booking type and actual recoverability from suppliers, offer date change, coupon/credit, partial refund or no refund. Statutory rights, if any, will be honoured.

10. Damage, misconduct and policy violations

If a booking is cancelled or stay is terminated because of fraudulent booking, false information, non-production of required ID, illegal activity, nuisance, harassment, violence, damage to property, breach of hotel policy, unpaid dues, unauthorised guests, smoking in restricted areas, misuse of rooms or unruly behaviour, JHIPL may deny refund and may recover damages, cleaning charges, repair/replacement costs, legal expenses and other losses.

11. Cancellation acknowledgement and approval

A cancellation is not finally accepted until JHIPL sends written acknowledgement or cancellation confirmation by email. Acknowledgement of receipt does not mean refund approval. Refund eligibility is assessed separately under the Refund Policy and the applicable booking terms.

12. Chargebacks and duplicate claims

If a guest starts a chargeback, payment dispute, bank claim or OTA claim while also requesting cancellation/refund from JHIPL, JHIPL may pause direct refund processing until the bank/OTA process is resolved to avoid duplicate refunds. False or abusive chargebacks may be contested with booking records, communication logs, check-in records and service evidence.

13. Governing law and jurisdiction

This Cancellation Policy is governed by the laws of India. Subject to non-waivable consumer rights and mandatory legal forums, disputes relating to direct bookings, cancellations, hotel services and JHIPL-controlled transactions shall be subject to the jurisdiction of the competent courts and forums at Nagaon, Assam, India.