Call Center and Customer Care Informations :

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Thank you for choosing Jungleciti Hospitality India Pvt. Ltd.. We are committed to providing excellent customer service to ensure your experience with us is seamless and enjoyable. Please find the important details regarding our customer care services below:

• Location: Jungleciti Hospitality India Pvt. Ltd. manages its own customer service center based in India. Our dedicated team is here to assist you with any inquiries, booking assistance, or service-related concerns.

• Phone Number: You can reach us directly at our official customer care number:
  • 080-4568-7007
  • Our customer care team is available to assist you with any queries regarding bookings, reservations, or other service-related matters.

• Operating Hours: Our customer service operates daily between 8:00 AM to 9:00 PM (Indian Standard Time).
• Out-of-Hours Support: While our team is available during business hours, you can still reach us via email outside of these hours.
  
  • Email: reservations@jhipl.com

We aim to respond to all emails as quickly as possible during business hours.

• No Official WhatsApp Number: Please note that Jungleciti Hospitality India Pvt. Ltd. does not operate any official WhatsApp number for customer service. Any communication claiming to be from Jungleciti via WhatsApp is not authorized by us.
• Fraud Alert: If you receive calls or messages from unverified or unofficial WhatsApp numbers, please be cautious as these may be fraudulent attempts. We encourage you to report any suspicious communication to us immediately.

• Service SMS Header: All official communication from Jungleciti Hospitality India Pvt. Ltd. is sent through SMS with the registered header:
  • JHIPLC and JNCITI.
• Telecom Registration: Both SMS headers are registered with DLT (Distributed Ledger Technology) and recognized by the Telecom Regulatory Authority of India (TRAI) under the Principal Entity Name – Jungleciti Hospitality India Pvt. Ltd..

• Call Recording: All calls received by Jungleciti Hospitality India Pvt. Ltd. Customer Care are recorded for quality assurance and training purposes. These recordings are securely stored and are strictly accessible only by authorized personnel.
• Secured Communication: We use secure communication channels to protect your privacy and ensure that any sensitive information shared over the phone or email is kept confidential.

• Customer Safety: We take your safety and privacy very seriously. Our customer care operations are supported by robust fraud prevention measures, which include:
  • Real-time monitoring of all customer interactions.
  • Verification protocols for sensitive transactions or requests.
  • Training our staff to identify and respond to potential fraudulent activity.

If you ever feel that a communication you’ve received from Jungleciti is suspicious, please contact us immediately through the official customer care number or email. We are committed to protecting your personal information and preventing fraudulent activities.

• Official Customer Care Number:
  • 080-4568-7007 (Available from 8:00 AM to 9:00 PM IST)
• Official Email Address:
  • reservations@jhipl.com (Available outside business hours)
• SMS Header for Official Communication:
  • JHIPLC or JNCITI

• Unauthorized Calls or Messages: If you receive a call or message from a number that does not appear in our official contact list or from any unknown WhatsApp number, please treat it as suspicious and report it to us immediately.

• Fraudulent Communication: We urge you to verify the authenticity of any calls or messages claiming to be from Jungleciti that do not meet our official contact criteria. For any doubts, please feel free to reach out to our official customer service channels.

We value your trust in Jungleciti Hospitality India Pvt. Ltd. and are always here to assist you. If you have any questions or require assistance, please do not hesitate to contact our customer care team.

Thank you for choosing Jungleciti Hospitality India Pvt. Ltd.!