Privacy Policy

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At Jungleciti Hospitality India Pvt. Ltd. (JHIPL), we recognize the importance of maintaining your privacy and are committed to safeguarding the personal information that you provide. This Privacy Policy describes how we collect, use, protect, and share your personal data when you visit our websites: https://jungleciti.com and https://live.ipms247.com/booking/book-rooms-junglecitihospitalityindiaprivatelimited, as well as through offline sources. By visiting and/or using our website and services, you agree to this Privacy Policy.

This policy applies to current and former visitors to our website and online customers. Jungleciti Hospitality India Pvt. Ltd. is committed to protecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for residents of the EU, and similar regulations across Asia, the USA, the UK, and other regions.

We collect personal data to provide you with the best service possible. The types of information we collect include:

• Contact Information: This includes your name, email address, mobile number, phone number, street address, city, state, postal code, country, and IP address.
• Payment and Billing Information: When you make a purchase or reservation, we may collect your billing name, billing address, and payment method details. We do not store or collect your credit card number or expiration date. Payment processing is handled by our secure third-party payment providers.
• Information You Post: We collect information that you voluntarily post in public areas on our website or on third-party sites like TripAdvisor, Google, and social media platforms (e.g., Twitter).
• Demographic Information: We may collect demographic information such as your interests, preferred events, ticket purchases, and other information you provide during your interaction with our website, including through surveys.
• Technical Information: We collect technical data such as your IP address, browser type, device type, operating system, the website you visited before and after visiting our site, pages you viewed, and the time you spent on our site. We may also collect information about your device, including mobile device details, operating system version, and browser settings.

We collect information in various ways:

• Directly from You: When you register for an event, buy tickets, or contact us through phone, email, or live chat.
• Passively: Through tracking technologies like cookies, web beacons, and analytics tools (e.g., Google Analytics) that track your usage on our website.
• From Third Parties: If you use integrated social media features on our website, we may receive information about you from those third-party sites, such as your name, email address, and profile picture.

We use the information we collect to:

• Contact You: To confirm purchases, bookings, or reservations and to communicate with you about promotions, events, and updates.
• Respond to Your Requests or Questions: To confirm your registration, handle inquiries, or assist with support issues.
• Improve Our Services: To customize your experience on our website and to improve the overall quality of our products and services. We may analyze site trends, customer interests, and feedback to optimize our offerings.
• Security and Protection: To protect the security of our website, services, customers, and staff from potential threats, fraud, or unauthorized activities.
• Marketing and Promotional Purposes: We may send you marketing communications related to our services or offers from third parties that we think may interest you. You can opt-out of marketing communications at any time.
• Transactional Communications: We may send you transactional emails or SMS regarding your account, purchase, or event bookings.
• Legal Compliance: We may use your data for other purposes as permitted or required by law.

We respect your privacy and only share your personal information as necessary to fulfill the services you have requested. We may share your information with:

• Third-Party Service Providers: We may share your information with trusted service providers, such as payment processors, online registration vendors, and message processors, who assist us in operating our website and processing your transactions. Some of these third-party vendors may be located outside of India.
• Event Organizers: If you register for or purchase tickets to an event, we may share your information with the event organizers or other relevant parties responsible for fulfilling your purchase.
• Business Successors: If our business or part of it is sold or merged with another company, your information may be transferred as part of the transaction.
• Legal Compliance: We may disclose your information to law enforcement or regulatory authorities, or as required by law, for reasons such as fraud prevention or legal obligations.

We will not sell, rent, or lease your personal information to third parties.

You have the right to opt out of receiving marketing emails from us. To stop receiving promotional emails, simply email us at grievance@jhipl.com. Please allow up to ten days for us to process your request. Even if you opt-out of marketing communications, we will still send you important transactional messages related to your bookings, purchases, and account.

Our website may contain links to third-party websites that we do not control. This Privacy Policy does not apply to the practices of those external sites. We recommend that you review the privacy policy of any third-party website before sharing your personal information with them.

In accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we have appointed a Grievance Officer to address any concerns or complaints related to privacy.

• Name of Grievance Officer: [Director Jungleciti]
• Email: grievance@jhipl.com
• Phone: [080-4568-7007]

For any privacy-related queries or concerns, please contact us directly.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. Any material changes will be communicated by posting an updated version on our website. Please review this policy periodically to stay informed about how we are protecting your personal information.

• Last Updated: 12-11-2024 (DD-MM-YYYY)
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This Privacy Policy and your use of our website are governed by the laws of India. Any disputes related to this Privacy Policy will be subject to the exclusive jurisdiction of the courts in Nagaon, Assam, India.

Thank you for trusting Jungleciti Hospitality India Pvt. Ltd.. We are committed to maintaining your privacy and ensuring that your experience with us is secure and enjoyable. If you have any questions or concerns, please do not hesitate to contact us at grievance@jhipl.com.